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EcoSoul

Comment Analysis Report

Home

Data from Apr 20, 2024 to Jan 29, 2026

385

Followers

Comments

Grade

51.3

Score

Visit Website

Total Comments

Posts Analyzed

130

Top Level Comments

51.3/100

Overall Score

Brand Engagement ⓘ

User Comments

Categorized

❤️

150

Total Likes

📊

1.2

Avg Likes/Post

💬

0.1

Avg Comments/Post

🚀

1.2

Total Eng./Post

Sentiment Distribution

Negative (28.57%)

Neutral (42.86%)

Positive (28.57%)

Score Breakdown

Positive Comments 2 comments

D 28.57%

Neutral Comments 3 comments

D 42.86%

Negative Comments 2 comments

C 28.57%

Brand Engagement Rate 0 brand replies + 0 brand likes

N/A 0%

General Analysis

Customer feedback reveals significant dissatisfaction centered around poor communication and order fulfillment delays, which severely impact customer trust and satisfaction. While some comments include neutral business information or brief positive remarks, the dominant issues pertain to logistics and customer service shortcomings. Positive comments reflect appreciation or simple acknowledgments without much detail.

Customer Avatar

AI-derived from top posts + audience comments

Primary Avatar

Home Decision Makers

Recent comments show active interest, questions, and buying signals from people evaluating whether the brand is credible and relevant to them.

Market Sophistication

Level 3

The EcoSoul audience has some awareness and is looking for proof, clarity, and a reason to trust the offer.

Core Desires

Emphasize reliable and transparent custome Guarantee timely shipping and clear commun Offer hassle-free refund and cancellation Highlight eco-friendly product benefits (e

Sub-Avatars

Research-Oriented Buyers

People comparing options who need credible details, proof, and clear next steps before engaging.

Solution Seekers

People with a specific need or frustration who respond to practical education and reassurance.

Summary

This fallback avatar was built from the classified comment data so the report remains complete when the optional AI avatar step is skipped for time.

📊

Comment Breakdown

📌 Posts Checked 130

💬 Total Comments 8

✅ With Text 7

💡 Page Replies 0

🙋 User Replies 8

🎯

Pain Points

1 Poor customer service communication and delayed responses

2 Order fulfillment issues including non-shipped but charged orders

3 Lack of timely updates on shipping and logistics

4 Difficulty obtaining refunds or cancellations

5 Frustration caused by order delays affecting customer plans

💡

Marketing Angles

1 Emphasize reliable and transparent customer service

2 Guarantee timely shipping and clear communication

3 Offer hassle-free refund and cancellation policies

4 Highlight eco-friendly product benefits (e.g., for mother earth)

5 Promote trustworthiness and customer satisfaction

Top Organic Posts

Posts ranked by most comments

6 Posts

VIDEO

Sep 19, 2024

Let the season chills kick in! But, make sure to celebrate the Fall Season with sustainability in mind. Check out our collection of compostable tableware, made from just plants, now on our Amazon. Visit our Amazon Storefront via the link in bio today. #fall #fallvibes #aesthetic #gloomy #hotcoffee #latte #hotchocolate #compstablecups #compostable #sustainability

2 comments

5 likes

View on Facebook

IMAGE

Jan 29, 2026

Matcha obsessed and toxin-less! That’s the EcoSoul mantra! #chemicalfreeliving #chemicalfreeproducts♥️ #sustainability #matchalove

1 comments

1 likes

View on Facebook

Jan 9, 2026

Hosting good meals feel EXTRA good with compostable tableware by EcoSoul. Switch today and host low-waste gatherings without much mess. Know more via the link in bio. #compostable #gatherings #mealtime #sustainability

1 comments

2 likes

View on Facebook

VIDEO

Sep 9, 2024

Celebrating Fall at EcoSoul No plastic, No Trees, Just Plants! Celebrate our fav season without the mess! Visit us now via the link in bio and shop from our wide range of plant-based everyday essentials. #fall fallseason #falltime #autumn #celebrations

1 comments

4 likes

View on Facebook

VIDEO

Aug 27, 2024

Honey, you deserve a break! This Labor Day weekend, get the best of our sustainable essentials at 25% off. Visit our website and use code LABOR25 to claim exciting deals. Shop now. Offers valid till August 30. #laborday #labordaysale #labordaysaleoffers #labordayoffers #influencer #workhard #saleoffers #compostabletableware

1 comments

2 likes

View on Facebook

VIDEO

Jul 17, 2024

Prime Day Sale LIVE now!! Go grab our planet-safe essentials now at up to 25% off. Shop now on Amazon. #amazondeals #amazonfinds #amazonprime #plantbased

1 comments

3 likes

View on Facebook

Negative Comments

Post ID	Comment	Date
View Post	Hello, I am seeking help with an order 4254. For almost 3 weeks I've been trying to get a hold of customer service but no response. There has been no communication for my order. I was charged for an order that was never shipped out. I needed this for my elderly father before I leave for my work assignment this week. I desperately needed my order. But now it is too late to receive any deliveries, and I must buy in person. Can my order please have be cancelled at this point?	4 months ago
View Post	Great product, TERRIBLE customer service who doesn't bother to provide ANY information on existing order ship times. Have a pending order STILL from November. One response on Jan 8th to my multiple emails only to state "logistics error" and they'd be in touch. I've asked for a refund twice now. Buyer beware - do not purchase from them unless you'd like the run around!	4 months ago

Neutral Comments

Post ID	Comment	Date
View Post	Nice	1 year ago
View Post	We are manufacturer and exporter of palm leaf plates, india	1 year ago
View Post	Hi, we are manufacturer and exporter of palm leaf plates	1 year ago

Positive Comments

Post ID	Comment	Date
View Post	Love for mother earth	1 year ago
View Post	Good	1 year ago