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Facebook AI Comment Analysis

Find a Facebook page to generate a comment analysis for. Note this free version only works with organic, if you would like to run a larger report, or include ads you must make an account.

Crunchi

Crunchi

Comment Analysis Report

Health/beauty

Data from Jun 29, 2025 to May 27, 2026

31,451
Followers
76
Comments
C
Grade
76.3
Score
Total Comments
76
Posts Analyzed
98
Top Level Comments
47
C
76.3/100
Overall Score
Brand Engagement
27
User Comments
49
Categorized
47
❤️
860
Total Likes
📊
8.8
Avg Likes/Post
💬
0.8
Avg Comments/Post
🚀
9.6
Total Eng./Post

Sentiment Distribution

Negative (4.26%)
Neutral (38.3%)
Positive (57.45%)

Score Breakdown

Positive Comments 27 comments
C 57.45%
Neutral Comments 18 comments
D 38.3%
Negative Comments 2 comments
A 4.26%
Brand Engagement Rate 27 brand replies + 0 brand likes
C 55.1%

General Analysis

The customer feedback is generally positive with many users expressing love and appreciation for the products and brand, complemented by vibrant emoji use and supportive comments. However, there are notable pain points including technical difficulties with signups, dissatisfaction related to order fulfillment and refund policies, and frustrations with restrictive promotional offers targeted only at new customers. Customers also seek more detailed product information such as shade names, labels, and availability which suggests opportunities to improve communication and user experience. Engagement around holidays and product testimonials present strong marketing angles to build community and brand loyalty.

Customer Avatar

AI-derived from top posts + audience comments

Primary Avatar
Health Beauty Decision Makers
Recent comments show active interest, questions, and buying signals from people evaluating whether the brand is credible and relevant to them.
Market Sophistication
Level 3
The Crunchi audience has some awareness and is looking for proof, clarity, and a reason to trust the offer.
Core Desires
Showcase strong customer loyalty and produ Highlight family-friendly and multi-use pr Leverage holiday greetings and community e Promote ongoing sales and special promotio
Sub-Avatars
Research-Oriented Buyers
People comparing options who need credible details, proof, and clear next steps before engaging.
Solution Seekers
People with a specific need or frustration who respond to practical education and reassurance.
Summary

This fallback avatar was built from the classified comment data so the report remains complete when the optional AI avatar step is skipped for time.

📊

Comment Breakdown

📌 Posts Checked 98
💬 Total Comments 76
✅ With Text 47
💡 Page Replies 27
🙋 User Replies 49
🎯

Pain Points

1 Signup issues with loyalty programs or website functionality
2 Customer dissatisfaction with order accuracy and refund policies
3 Concerns about promotions limited to new customers only
4 Requests for product availability and restocking information
5 Need for clearer product labeling and shade information
💡

Marketing Angles

1 Showcase strong customer loyalty and product love through testimonials
2 Highlight family-friendly and multi-use product benefits
3 Leverage holiday greetings and community engagement for brand warmth
4 Promote ongoing sales and special promotions effectively
5 Use user-generated content to highlight product looks and reviews

Top Organic Posts

Posts ranked by most comments

6 Posts
Post media
#1
VIDEO
Feb 9, 2026

Lips that look as good as you feel. Everluxe + Hydrogloss. Line. Fill. Shine. What’s your combo?

4 comments
6 likes
View on Facebook
#2
May 10, 2026

Happy Mother’s Day 🌸

4 comments
17 likes
View on Facebook
Post media
#3
VIDEO
May 11, 2026

Last day to shop Limited Edition Gift Sets 🌸

3 comments
0 likes
View on Facebook
Post media
#4
VIDEO
Apr 20, 2026

(No text content — media post)

3 comments
2 likes
View on Facebook
Post media
#5
VIDEO
Feb 17, 2026

The perfect finish to any look. Last day to shop 25% off all lip 💋

3 comments
8 likes
View on Facebook
Post media
#6
VIDEO
Nov 12, 2025

It’s giving *I belong on your vanity* vibes. Shop Black Friday — up to 50% off skincare 🖤

3 comments
101 likes
View on Facebook

Negative Comments

Post ID Comment Date
View Post I was very upset when my color wasn’t correct. I ordered the color the quiz told me. Since I purchased during a sale, the company wouldn’t honor the money back guarantee. Anyone else have this issue? Love that all these comments are filtered out 4 months ago
View Post Only for new customers Nothing for past customers. Not cool Crunchi 6 months ago

Neutral Comments

Post ID Comment Date
View Post I tried to signup with your loyalty program, but it doesn't go through. What's your customer service phone number? 3 weeks ago
View Post Crunchi It eventually worked out. 3 weeks ago
View Post Are your products in Sephora? 3 weeks ago
View Post I’d love the first bottle. 1 month ago
View Post I want to order the lip color 3 months ago
View Post What color is this lip pencil? 3 months ago
View Post What are the lip products shade names, please? 3 months ago
View Post Which eyeshadow palette is this? 3 months ago
View Post How long is it free shipping over $50? 5 months ago
View Post Kathy Dice the sale is for everyone! Check out their Black Friday skincare sale and their bonus Black Friday sale. All prices are marked down on the website. 6 months ago
View Post Crunchi That's gone! Was hoping it continued for Cyber Monday 6 months ago
View Post How do you remember what’s in what? 6 months ago
View Post I was just going to ask if they come with little labels! 6 months ago
View Post What lip color and blush is she wearing? 6 months ago
View Post Coming any day 9 months ago
View Post Karen Citrano Watson Tawnya Denny 9 months ago
View Post Karen Echele 7 months ago
View Post When will your bronzer be back in stock? 10 months ago

Positive Comments

Post ID Comment Date
View Post I have been using this since I got it and I LOVE it! 1 month ago
View Post ❤️❤️❤️ 1 month ago
View Post the stainless steel assembly line 👏🏼👏🏼👏🏼 1 month ago
View Post Beautiful! 1 month ago
View Post Happy Mother's day Mel!!! 💓 4 weeks ago
View Post Happy Mothers Day!! 4 weeks ago
View Post Happy Mother's Day, Melanie! 4 weeks ago
View Post Happy Mother’s Day 🌸🌸 4 weeks ago
View Post Love the brow pencil! Perfect match, and I like how easy it is to apply. 3 months ago
View Post Jill O'Gorman love it 3 months ago
View Post Crunchi thanks! It’s a beautiful look😍 3 months ago
View Post Crunchi Thank you! 3 months ago
View Post Outstanding! 4 weeks ago
View Post Love Crunchi!!!! 4 weeks ago
View Post Amazing... Way to go Crunchi!! 4 weeks ago
View Post Pretty color! 8 months ago
View Post Gorgeous doesn't even begin to describe the beauty of these products ❤️ 8 months ago
View Post Yoo that looks so good!😍🩷🤎 6 months ago
View Post Love this product.❤️❤️❤️❤️ 9 months ago
View Post This is my favorite way to wash away the day! 9 months ago
View Post I love iced lavender matcha 8 months ago
View Post Oh I do love a facial mist 8 months ago
View Post 😍😍😍😍 10 months ago
View Post Crunchi is amazing! Thank you Ashley for introducing me to Crunchi! 10 months ago
View Post I love Crunchi 10 months ago
View Post We love it! 10 months ago
View Post My 👨‍👩‍👦‍👦 family loves this body bar... year round but especially in the summer, after workouts & humid summers here in VA 10 months ago