Loading...
Back to Free Tools

Facebook AI Comment Analysis

Find a Facebook page to generate a comment analysis for. Note this free version only works with organic, if you would like to run a larger report, or include ads you must make an account.

Summersalt

Summersalt

Comment Analysis Report

Swimwear Store

Data from Aug 10, 2023 to May 26, 2026

109,253
Followers
78
Comments
C
Grade
70.4
Score
Total Comments
78
Posts Analyzed
86
Top Level Comments
52
C
70.4/100
Overall Score
Brand Engagement
23
User Comments
55
Categorized
52
❤️
8,511
Total Likes
📊
99.0
Avg Likes/Post
💬
0.9
Avg Comments/Post
🚀
99.9
Total Eng./Post

Sentiment Distribution

Negative (9.62%)
Neutral (44.23%)
Positive (46.15%)

Score Breakdown

Positive Comments 24 comments
D 46.15%
Neutral Comments 23 comments
D 44.23%
Negative Comments 5 comments
A 9.62%
Brand Engagement Rate 23 brand replies + 0 brand likes
D 41.82%

General Analysis

The comments show a mix of customer enthusiasm and frustration. Many users express love and appreciation for the product quality and design, often sharing positive experiences and compliments. However, significant concerns arise around order fulfillment delays, shipping communication issues, and customer service responsiveness. Questions about sizing and restocking show strong customer interest, while a few comments reveal dissatisfaction with policies like final sale and return restrictions. Overall, the brand has a loyal user base excited about the product but would benefit from improving customer service and logistics transparency.

Customer Avatar

AI-derived from top posts + audience comments

Primary Avatar
Swimwear Store Decision Makers
Recent comments show active interest, questions, and buying signals from people evaluating whether the brand is credible and relevant to them.
Market Sophistication
Level 3
The Summersalt audience has some awareness and is looking for proof, clarity, and a reason to trust the offer.
Core Desires
Emphasize quality and uniqueness of swimsu Promote customer testimonials and repeat c Highlight new releases and restock availab Offer clear communication for shipping and
Sub-Avatars
Research-Oriented Buyers
People comparing options who need credible details, proof, and clear next steps before engaging.
Solution Seekers
People with a specific need or frustration who respond to practical education and reassurance.
Summary

This fallback avatar was built from the classified comment data so the report remains complete when the optional AI avatar step is skipped for time.

📊

Comment Breakdown

📌 Posts Checked 86
💬 Total Comments 78
✅ With Text 52
💡 Page Replies 23
🙋 User Replies 55
🎯

Pain Points

1 Difficulty with order and shipping status communication
2 Long wait times for shipments
3 Limited stock availability in desired sizes
4 Confusion around sizing and returns policy
5 Lack of customer service responsiveness
💡

Marketing Angles

1 Emphasize quality and uniqueness of swimsuit designs
2 Promote customer testimonials and repeat customers
3 Highlight new releases and restock availability
4 Offer clear communication for shipping and order tracking
5 Expand physical store presence and in-person shopping experience

Top Organic Posts

Posts ranked by most comments

6 Posts
Post media
#1
VIDEO
May 30, 2025

The OG #gosummersalt

19 comments
6,857 likes
View on Facebook
Post media
#2
VIDEO
Jun 9, 2025

Here for the summer ☀️ #gosummersalt

10 comments
301 likes
View on Facebook
Post media
#3
VIDEO
Aug 18, 2023

obsessed with summersalt swim & now you can get it 30% off 🫶🏼

4 comments
5 likes
View on Facebook
Post media
#4
VIDEO
Jul 25, 2025

The Big Summer Sale is officially on. 30% OFF select styles #gosummersalt

3 comments
420 likes
View on Facebook
Post media
#5
VIDEO
Sep 27, 2023

SURPRISE! Our newest location is NOW OPEN at Tanger Outlets in West Palm Beach, Florida Suite W207 🌴☀️Our team has been working so hard on the opening of this location & can’t wait to see you in store ✨ Stop by and shop with us 💗📍1751 Palm Beach Lakes Blvd Suite W207 Palm Beach, Florida 33401 #gosummersalt #westpalmbeach #florida #tangeroutlets #floridagirl #grandopeningparty

3 comments
14 likes
View on Facebook
Post media
#6
VIDEO
Aug 28, 2025

Suit up for Labor Day. 30% of Everything. #GoSummersalt

2 comments
29 likes
View on Facebook

Negative Comments

Post ID Comment Date
View Post Amy Blickenstaff did you in fact receive your suit? I’m trying to figure out if I’ve been scammed. Thanks. 11 months ago
View Post Well that’s good to know. I paid for next day shipping on Tuesday last week and it has yet to be shipped and customer service will not respond to any of my emails. So frustrated! 11 months ago
View Post Який жах... 🤢🤢 9 months ago
View Post Ordered this back in April! Still waiting for shipment! Is that normal to wait over 3 weeks and still only see a label created!? 1 year ago
View Post Summersalt all your suits are final sale. Seems you are going out of business. 2 years ago

Neutral Comments

Post ID Comment Date
View Post One that is in stock in my size. 2 weeks ago
View Post i need you guys to restock! 3 weeks ago
View Post Will you have any new releases before summer? 1 month ago
View Post Summersalt I have been trying to get an order/shipping status for an order I placed on 9/9. Can you please reply to me? Thank you! 8 months ago
View Post It says I have to spend $250 to get 30% off. Wow! 9 months ago
View Post What is the name/color of the green print top left?I need it! 11 months ago
View Post Have any of you used "cakes" or "joyells" (the other cakes thing but with a lift - and not cakes)with thensidestroke? I definitely need something for coverage, but not sure about the way the suit is cut. Thanks!!!!! 11 months ago
View Post Are you going to restock any of the navy long torsos this summer? I need a new one 😫 11 months ago
View Post Stephanie Lewis yes i did. It’s a local company where i live though (Saint Louis). I’ve had mine for two years now. 11 months ago
View Post Stephanie Lewis reach out to customer service and I’m sure they’ve got you! 11 months ago
View Post Stephanie Lewis same 11 months ago
View Post One piece suits are back in fashion. 1 year ago
View Post Lovely 1 year ago
View Post ممكن حبيبتي أحبك ارسليلي صداقة ❤️❤️ 11 months ago
View Post سسحشنسنی 11 months ago
View Post Потом приходят годы со всеми своими родственниками и куда эта красота вся девается? 11 months ago
View Post Querica 11 months ago
View Post Oiê 💋♥️🌹💋 10 months ago
View Post Put the puffed sleeves on a one piece please!!!!! 1 year ago
View Post Britney Himel Smith next year. Lol 2 years ago
View Post Yay for a florida location! Sunrise at the Sawgrass Mills outlets would be a great location! 2 years ago
View Post I need help with sizing. In the uk website, are the sizes in US or Uk? Are size up to US or UK 24? I’m a solid size 22/24 in the uk, what size should I order? 2 years ago
View Post Julia Niquet I would go to the physical store if possible to try on the item. This company does not accept returns for refunds on any items. They only offer store credit or exchanges. 2 years ago

Positive Comments

Post ID Comment Date
View Post 🥰🥰 1 month ago
View Post Vcs Estão Bonitas 10 months ago
View Post Beijos 10 months ago
View Post 😍😘 10 months ago
View Post My favorite suit! 11 months ago
View Post Stephanie Lewis i get it, but they’re the real deal. Their suits are awesome! 11 months ago
View Post ❤️ 1 year ago
View Post Beautiful 😍😍😍❤️❤️ 1 year ago
View Post Beautiful 1 year ago
View Post Te queda perfecto 1 year ago
View Post Hermosa amor 1 year ago
View Post Love it you wear it well 1 year ago
View Post Beautiful ❤️❤️❤️ 1 year ago
View Post Beautiful thigs, 🥰🥰🥰 1 year ago
View Post Bella corazón ❤️ 11 months ago
View Post Te ves muy bien,,,muy linda y hermosa,,,felicidades!!! 10 months ago
View Post Lindo cuerpo 11 months ago
View Post Belleza natural muy bonita 1 year ago
View Post I wish you did pattern inserts as a replacement of the one of the color blocks of the sidestroke (not the ruched)…I love the look of the original sidestroke but would love to see a mix up of patterns and solids too- like white sand, water color floral, and strawberry. 😊 2 years ago
View Post Love you guys!! Summersalt thanks for sharing! 2 years ago
View Post Love it! Congrats! Seaside needs one too! Everyone was wearing your suits there!!!!! 2 years ago
View Post Congrats!!! 2 years ago
View Post Summersalt Great! 2 years ago
View Post This swimsuit is very beautiful, may I know what kind of fabric they are made of? 2 years ago