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Bellami Hair

Comment Analysis Report

Health/beauty

Data from Feb 10, 2026 to May 27, 2026

218,224

Followers

Comments

Grade

61.7

Score

Visit Website

Total Comments

Posts Analyzed

Top Level Comments

61.7/100

Overall Score

Brand Engagement ⓘ

User Comments

Categorized

223

Total Likes

5.6

Avg Likes/Post

0.3

Avg Comments/Post

5.9

Total Eng./Post

Sentiment Distribution

Negative (10%)

Neutral (60%)

Positive (30%)

Score Breakdown

Positive Comments 3 comments

D 30%

Neutral Comments 6 comments

C 60%

Negative Comments 1 comments

A 10%

Brand Engagement Rate 1 brand replies + 0 brand likes

F 8.33%

General Analysis

Customer feedback highlights concerns about product quality, especially hair shedding and brittleness after short use, as well as frustration over unhelpful customer service and poor communication. There is interest in a greater variety of products, including more color options and protective accessories like gloves. Positive comments praise the appearance of the hair and the creator's work, and some users also express willingness to collaborate or engage. Overall, improving product quality and customer support while expanding offerings could address current pain points and enhance customer satisfaction.

Customer Avatar

Six skimmable audience signals from posts and comments

Primary audienceIngredient-Conscious Optimizers

Market awarenessLevel 3

Core desireEmphasize superior product durability and

Core desireHighlight responsive and helpful customer

Audience segmentProof Seekers

Audience segmentReady-to-Try Fans

Comment Breakdown

Posts Checked 40

Total Comments 13

With Text 10

Page Replies 1

User Replies 12

Pain Points

1 Product quality issues such as hair shedding and dryness

2 Poor customer service and communication

3 Limited color and product variety for clients

4 Lack of protective products like gloves for application

5 Client dissatisfaction leading to switching brands

Marketing Angles

1 Emphasize superior product durability and reduced shedding

2 Highlight responsive and helpful customer service

3 Expand product range with diverse colors and styles

4 Offer protective tools and guidance for safe application

5 Showcase testimonials of satisfied and loyal customers

Negative Comments

Post ID	Comment	Date
View Post	0/10 customer service. I've been exclusively using Halo Couture brand for 3 years leading up to the merger with Bellami BUT after my recent experience, I'm extremely disappointed. I contacted them about a set of blonde extensions that became dry and brittle, essentially unusable after only 3 months (and my client is experienced with extensions). Instead of helping, the company blamed me and has now stopped communicating with me for over a week. I'll be switching to a different company for my client's new extensions and will no longer support this brand.	7 months ago

Neutral Comments

Post ID	Comment	Date
View Post	Mine sheds so bad 😫😫😫	5 months ago
View Post	Need gloves on hands	7 months ago
View Post	You mean her 5000 extensions	7 months ago
View Post	what color?	7 months ago
View Post	"Your work is really impressive! I'm a freelancer and I think I can help you with your social media marketing or something similar."	8 months ago
View Post	Why is your entire page about clip ins? Just trying to get more visuals and colors on the wefts.	8 months ago

Positive Comments

Post ID	Comment	Date
View Post	Her hair was amazing.	7 months ago
View Post	Gorgeous as always!	7 months ago
View Post	nice	8 months ago